SMS TERMS AND CONDITIONS
Effective Date: 11/5/25
Last Updated: 11/3/25
Please read these terms and conditions carefully.
1. Consent to Receive Text Messages
By checking the box or otherwise to sign up for one or more text messaging programs, you are
providing prior express written consent to receive informational messages (e.g., appointment
reminders, confirmations, account notices, or service updates) and promotional messages (e.g.,
special offers, discounts, new or updates on products or services) from The Things We Do, PC.
(“TWD”, “Company,” “we,” “us,” or “our”) and third parties working on behalf of TWD. You
expressly agree that TWD and our third party vendors may deliver communications to you at the
telephone number and email supplied during the account registration process even if your
telephone numbers are on any Do Not Call (or similar) list so it will not be considered
unauthorized by any local, state or federal law or regulation, to the extent permitted by law.
Communications will be made using an automatic telephone dialing system, an artificial and/or a
prerecorded voice by phone calls, text messages, voicemails, and emails advertising TWD’s
services, products, promotions, appointments and account information. You agree and
understand that you are not required to opt into this program to purchase goods or services. You
may opt out or unsubscribe at any time by providing notice to TWD. You also accept and agree
to be bound by these SMS Terms and Conditions, the TWD website Terms of Use, Privacy
Policy, including all CA privacy rights, and any other applicable terms and agreements related to
your use of TWD’s services and website.
2. Frequency and Hours
The text messages that we provide are being delivered as a convenience to you for information or
marketing purposes. Message frequency varies but will not exceed four (4) messages per
appointment and twelve (12) promotional alerts per month. Informational messages, such as
appointment reminders, may occasionally be sent outside normal business hours when necessary.
Promotional messages are typically sent during standard business hours.
3. Opt-Out Instructions
You may revoke your consent at any time. To stop receiving marketing texts:
Reply STOP to any message, or
Email info@thethingswedo.co with “Opt-Out” in the subject line.
We will confirm your opt-out and cease further marketing messages within a reasonable time
(typically within 24–48 hours). You may still receive non-marketing messages (e.g., appointment
confirmations or account notices) if those are necessary to provide ongoing services.
For help, reply HELP, email info@thethingswedo.co or visit us at 787 S Alameda St. #100, Los
Angeles, CA 90021 for assistance.
4. Changing your Mobile Number
You represent that you are the account holder for the mobile telephone number(s) that you
provide. You are responsible for notifying TWD immediately if you change your mobile
telephone number. We are not responsible for messages sent to an incorrect, incomplete, or
outdated number provided by you. You may notify TWD of a number change by emailing
info@thethingswedo.co. You agree to indemnify TWD in full for all claims, expenses, and
damages related to or caused in whole or in part by your failure to notify TWD if you change
your telephone number, including, but not limited to, all claims, expenses, and damages related
to or arising under the Telephone Consumer Protection Act.
5. Cost
Message and data rates may apply to each text message sent or received in connection with TWD
text messages, as provided in your mobile telephone service rate plan (please contact your
mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.
6. No Guarantee of Access or Delivery
Delivery of information and content to a mobile device may fail due to a variety of
circumstances or conditions. Content is not available on all carriers and carrier participation
could change. Carriers are not liable for delayed or undelivered messages. You understand and
acknowledge that network services, including but not limited to mobile network services, are
outside of TWD’s control, and TWD is not responsible or liable for issues arising from them.
7. Privacy
Your information will be handled in accordance with our , which describes
how we collect, use, and protect your personal information, including SMS data. California
residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy
Rights Act (CPRA), including rights to access, deletion, and opt-out of data sharing.
We do not sell your personal information. You can exercise your privacy rights by contacting
info@thethingswedo.co.
8. Recordkeeping
We maintain records of all SMS consents, which may include timestamps and opt-in sources. By
enrolling, you agree we may rely on those records to demonstrate compliance with applicable
law. You further agree that electronic records and logs maintained by TWD shall constitute
conclusive evidence of your consent to receive messages and your interactions with our SMS
program.
9. Modifications and Updates to Terms and Conditions
TWD may revise, modify, or amend these SMS Terms and Conditions at any time. Any such
revision, modification, or amendment shall take effect when it is posted to TWD’s website. You
agree to review these SMS Terms and Conditions periodically to ensure that you are aware of
any changes. Your continued participation in our SMS program after any changes constitutes
acceptance of those updates.
10. Termination of Text Messaging
TWD may suspend or terminate your receipt of TWD text messages if TWD believes you are in
breach of these SMS Terms and Conditions. Your receipt of TWD text messages is also subject
to termination in the event that your mobile telephone service terminates or lapses. TWD
reserves the right to modify or discontinue, temporarily or permanently, all or any part of TWD
text messages, with or without notice.
11. Dispute Resolution
Please read this carefully. It affects your rights. By using our website or services, including SMS
programs, you acknowledge that you have read and understand the arbitration provision below,
that it is a condition of your use of our services, and that you knowingly and voluntarily waive
the right to a trial by jury and to participate in any class or representative proceeding.
YOU AND TWD AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM
ARISING OUT OF, OR RELATING TO, THIS AGREEMENT OR THE SERVICE
SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL
ARBITRATION. This agreement to arbitrate is intended to be broadly interpreted, and
expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. §
227 et seq., or any other statute, regulation, or legal or equitable theory. You and TWD hereby
agree that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), applies to this agreement to
arbitrate, and governs all questions of whether a dispute is subject to arbitration. Unless you and
TWD agree otherwise in writing, arbitration shall be administered by the American Arbitration
Association (“AAA”) under its Consumer Arbitration Rules in effect at the time of the filing of
the arbitration (the “AAA Rules”). The arbitration shall take place exclusively in Honolulu,
Hawaii, unless both parties agree in writing to a different location. The arbitration decision and
award shall be final and binding, with limited exceptions under the FAA, and judgment on the
award may be entered in any court of competent jurisdiction. YOU AGREE THAT, BY
ENTERING INTO THIS AGREEMENT, YOU AND TWD ARE EACH WAIVING THE
RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS,
REPRESENTATIVE, OR COLLECTIVE PROCEEDING. THIS AGREEMENT DOES
NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF
THE AAA WOULD OTHERWISE PERMIT THEM. YOU AND TWD AGREE THAT ANY
DISPUTES RELATED TO THIS SMS PROGRAM SHALL BE RESOLVED SOLELY ON AN
INDIVIDUAL BASIS. YOU AGREE NOT TO PARTICIPATE AS A PLAINTIFF OR CLASS
MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE
PROCEEDING. YOU AND TWD ARE ONLY ENTITLED TO PURSUE ARBITRATION ON
AN INDIVIDUAL, BILATERAL BASIS. FURTHER, UNLESS YOU AND TWD AGREE
OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE
THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS
AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR
COLLECTIVE PROCEEDING.
12. Governing Law and Venue
This Agreement, and any dispute, claim, or controversy arising out of or relating to it (whether
sounding in contract, tort, statute, or otherwise), shall be governed by and construed in
accordance with the laws of the State of Hawaii, without regard to its conflict of law principles.
The exclusive venue for any arbitration, judicial enforcement of arbitration awards, or any other
proceedings arising under this Agreement shall be in Honolulu, Hawaii.
13. Severability and Survival
If any provision of this arbitration agreement is found to be invalid, unenforceable, or illegal,
such provision shall be severed, and the remaining provisions shall continue in full force and
effect. The obligations to arbitrate and all related waivers under this section shall survive the
termination, rescission, or expiration of this Agreement.
14. Contact
If you have questions or need assistance, please contact us at:
The Things We Do, PC.
Address: 787 S Alameda St. #100, Los Angeles, CA 90021
Email: info@thethingswedo.co
Phone: (213) 278 - 0358
If you require these SMS Terms and Conditions in an alternative format for accessibility
purposes, please contact us at info@thethingswedo.co.
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