Shop Policies
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Curbside Pick-Up
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Curbside Pick-Up orders are fulfilled during our regular business hours. You’ll receive an email notification once your order is ready for pick-up at your selected location.
Please pick up your order within 10 days of receiving your notification. Orders not collected within that timeframe will be returned to stock, and a refund will be issued to your original payment method.
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Returns & Exchanges
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We want you to love your products! If for any reason you’re not completely satisfied, unopened and unused products may be returned within 21 days of your delivery confirmation.
We’re happy to offer either:
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A full refund to your original payment method, or
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A store credit for the full amount of your purchase
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Please note: Original shipping fees are non-refundable. To start a return or exchange, email us at orders@thethingswedo.co with your order number and the items you wish to return.
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Gift Cards
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Gift cards may be used toward any eligible service or product. Please note that promotional gift cards (including those received as part of a special offer or event) cannot be combined with other offers, discounts, or promotions.
If a promotional gift card is used in combination with another offer, the order is subject to cancellation or adjustment.